Quality technical support since 1991.
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Last modified: November, 2011
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hen your customers have a problem, the most important thing is getting it solved, quickly. Customers that are helped promptly and effectively remember that your company was there for them. And sometimes, that's the difference between the next sale going to you or the competition.
You want someone to answer your phone quickly and courteously. You want your tech support rep to be knowledgeable, and solve problems confidently and professionally. You don't want a "technician" on the phone whose only interest is in technical "stuff." You also don’t want your customer’s questions passed around because no one knows the answer! You want someone who cares about your customers, and who lets your customers know that you care about them. Your customers may be world-class engineers, teachers, architects, or college professors, but they are not experts in computers. That is where Hudson and its staff of professionals come in.
Hudson Software bridges the gap between your non-technical customers and the technical world. Our job is to help your customers resolve their problems quickly, professionally and with rave reviews for how well you helped them. When we do our job right, you get the credit and the peaceful sleep of knowing that you made the right choice.
In outsourcing your product support to us, you avoid the unnecessary expense and problems of doing technical support yourself. We adapt and structure our technical support services to meet your needs, acting in your interests as if we were your own internal department. Select from the list of telephone, e-mail/fax and web-based services and see how we can best manage your customer care. All of our offerings can be customized to meet your needs. Try a combination solution serving your customer's needs round-the-clock with telephone and web-based services.