Let your customers make support requests by telephone, e-mail, or fax.
E-MAIL AND FAX SUPPORT SERVICES
If your budget won't permit live telephone support, the next best thing is our e-mail/fax support service. We provide you with an e-mail address in our domain and a telephone fax number. This is an inexpensive service, because there is no live telephone support. It's great for low-budget products or when you have minimal tech support needs. We charge by the "incident", with a minimum fee for the next two quarters (six months).
Because you make only a six-month commitment, it's also good for promotional software or software with a very short shelf life. Your customers can reach us via e-mail or fax. Our maximum response time is 24 hours during the week, but we usually respond to your customers within a few hours.
How is our e-mail/fax service different than those provided by a typical
call center? Read on to see how our services offer you more...
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Last modified: November, 2011
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